Kelseys Clifton Hill Visitor Journey
In addition to the existing attention to and high standards for food safety, cleaning and sanitation practices, re-opening will focus on heightened awareness due to COVID-19 around cleaning, sanitization, health, personal hygiene, and physical distancing measures.
SMS Notification SystemGuests will check in by providing their name and cell number which will allow them to wait remotely and be sent a text message (SMS) when their table is ready. Guests will not be permitted to wait in the waiting area. Guests may text the restaurant with questions or for updates once checked in. Service may be refused if symptoms of illness are displayed.
Reduced CapacityIndoor dining capacity will be limited based on the current guidelines as outlined in Ontario’s Response Framework. Following social distancing along a one-directional path to assigned table, host will guide guest to their table. All tables will be spaced 2 metres apart from edge to edge and no more than 4 guests can be seated at one table.
Focus on SanitizationQuaternary Ammonium (quat sanitizer) and/or commercial disinfectants will be used frequently to clean and sanitize all contact surfaces including point of sale systems, printers, payment card terminals, counters, tables, chairs, equipment, restrooms and food prep areas. Washrooms will be cleaned and sanitized every 30 minutes. Washrooms will be limited to no more than two persons at one time.
Crew Member Health ChecksA temperature check and health questionnaire will be conducted for each employee prior to each shift. Employees must adhere to strict health and safety guidelines, including frequent handwashing and sanitization, wearing face masks at all times, following cleaning, sanitizing and disinfection procedures and physical distancing measures.
Limited Contact Service
Your host will place single use menus on table prior to guest sitting to allow for physical distancing. A QR code to view a mobile version online is also available. Menus will have reduced offerings. The host will explain relevant guidelines for the restaurant such as walkways, restroom use and exits.
Servers will be assigned to sections. While maintaining physical distancing the server will take food and drink orders and provide table maintenance throughout meal. Once your order is placed the server will provide utensils that have been rolled in a serviette, salt and pepper that has been sanitized between use and single serve condiments.
Food delivery will be provided by a team member carrying no more than two dishes while wearing single use gloves and maintaining as much physical distance as allowable. All drink refills will be delivered in a clean, sanitized glass. Plateware will be removed as needed using single use gloves.
Takeout boxes will be provided to guest to self-package leftovers as desired. Guest receipt will be provided. Billfolds will not be in use at this time. Payment will be encouraged by credit or debit card. Terminals will be sanitized per use.
Bar Service & Take-Out
Please note that there will not be seating at the bar and no service will be available with exception of takeout orders. Takeout orders may be placed by phone or in person at the bar in an area designated for orders protected by a plexiglass barrier. Payment will be encouraged by credit or debit card. Terminals will be sanitized per use. Guests will be advised to wait remotely and can be called or receive an SMS notification when their order is ready. Orders will be packaged safely for off-site consumption.